Business Service Management

IT service delivery for optimal business impact

Indicative Business Service Management (BSM) Suite is designed for companies who manage their IT organization for strategic advantage using real-time feedback to optimize performance.

Typically, IT makes only minor tweaks in real-time, like adjusting load-balancing parameters. Multi-tier distributed non-stop operation demands precise monitoring of real-time business metrics and automated actions according to predefined business objectives.

Indicative BSM Suite monitors the relevant business metrics, user experience, infrastructure health and performance relative to business objectives. Indicative BSM anticipates problems before they impact the business. BSM proactively tests service quality and can respond automatically, such as to notify personnel, provision more resources, or launch 3rd party services.

More specifically, Indicative BSM includes:

• Point and click presentation models

• Real-time business metrics monitoring

• Statistical baselining and multi-tier notifications

• Role- and permissions-based business dashboards

• KPI Notifier with drill-down

• User customizable reports and analysis tools

• Consolidated view of business, service and infrastructure performance

Indicative products feature a cohesive architecture, 1000s of out-of-the-box measurements and instant usefulness tailored to the user's role. Effective solutions take less time and money than ever before. It is also easy to quickly describe, integrate and supplement measurements - without scripting. It's that quick.

With proven experience from implementations and $35 million invested in research and development, Indicative BSM is well suited to quickly provide value to your business.