Service Level Management

Quality across the entire service value chain

Indicative Service Level Management (SLM) Suite is designed to model and measure quality of services for each user community across the entire service delivery chain - remote locations, offices, multi-domain data centers - even 3rd parties.

Indicative SLM Suite monitors service levels, user experience and 3rd party capabilities relative to the underlying infrastructure health. By proactively testing service quality, Indicative SLM anticipates problems before they impact the business and your customers. Indicative SLM products automate actions to notify personnel and even 3rd party providers of service quality issues. If you are implementing ITIL, Indicative also has the broadest set of service capabilities to cost effectively speed project completion.

Typically, service management projects require tremendous efforts on the part of the IT staff. This is because traditional management solutions were built with infrastructure availability in mind, not the interdependency modeling and monitoring for service quality. Therefore, projects are costly and professional services extensive. Indicative was architected from the start for quality of service management that speeds implementation and time to value.

Indicative SLM includes:

• Service modeling with auto-discovery

• Service desk, business and IT operations views

• Proactive service testing inside and outside the firewall

• Role-based service dashboards

• Service level performance notifier with drill-down

• Real-time SLA management and pre-emptive compliance reporting

• User customizable reports and analysis tools

• Consolidated view of service quality, user experience and infrastructure health

• Named user transaction testing and session capture

• Integration with inventory, service desk and event management tools

Unlike today's alternatives, Indicative SLM products leverage a cohesive architecture, 1000s out-of-the-box measurements and patented service modeling techniques for quickly discovering and describing the interdependencies of your infrastructure. If your IT environment has become unwieldy and difficult to manage in service performance terms, then Indicative is well poised to deliver value in the most challenging timeframes and environment. Furthermore, Indicative leverages your hard work to date and can quickly model, integrate and supplement data according to need - without scripting. It's that quick.

With proven experience and $35 million invested in research and development, Indicative SLM Suite of products is well suited to quickly provide value to your business.